In order to resolve complaints or trade disputes relating to international trade, an online module for filing and tracking of quality complaints/trade disputes has been launched by the Directorate General of Foreign Trade, Ministry of Commerce & Industry, Government of India, with effect from 11.02.2019.
Complaints from foreign buyers about poor quality of supply by exporters from India can be filed on this portal. Besides, complaints of unethical commercial dealings like non-supply/partial supply of goods after confirmation of order or supplying goods other than the once as agreed upon, non-payment or non-adherence to deliver schedule etc. can also be filed through this portal. Similarly, Indian entities can also file their complaints/disputes against foreign suppliers.
The following procedure may be followed by foreign and Indian complainant:
1.Go to DGFT website www.dgft.gov.in>Quick Links>File Quality/Trade Grievances>Fill Online Application Form (or click on the following link http://dgftebrc.nic.in:8090/TradeDispute/
2.Upload documents related to the quality complaints/trade dispute, wherever required [maximum 5MB size documents in pdf format]
3. Submit online Application Form to the jurisdictional Regional Authority (RA) of DGFT/SEZ [this jurisdiction should be selected by the complainant with respect to the Indian entity against whom the complaint is being made or select jurisdictional Indian Mission abroad with respect to the Indian complainant where the complaint is being filed against a foreign entity]
4. On submission, a Unique Reference Number (URN) starting with ‘Q’ will be generated and sent to the email id of the complainant. Please make sure that the email id is functional as all future correspondence will be made on this id only]
5. The complainant, at a future date, can also provide additional material/correspondence to the DGFT RA/SEZ or Indian Mission concerned. While making any future correspondence with the DGFT RA/SEZ/Indian Mission to whom the Online Application has been submitted earlier, the URN must be quoted invariably in the subject header of the email.6. A link ‘View Status’ is also available for the complainant to check current position of the complaint at http://dgftebrc.nic.in.8080/TradeDispute